Minogue Furniture Terms and conditions
We at Minogue Furniture want to ensure that your shopping experience with us both online and in-store is as user friendly as possible. We have set out below our terms and conditions of purchase using a list of useful headings.
We have designed our website to ensure that your online shopping experience is both easy to navigate and user friendly.
Terms and Conditions
Check Your Order
It is important that you take a few moments to check your order, paying particular attention to the following details.
1. Your full contact details, delivery address and any special instructions have been noted correctly.
2. If you have requested an additional service, e.g. removal of old furniture and it is not on your sales order, please contact your sales advisor to have it added.
3. Ensure the item will fit into your room. It can be easy to misjudge sizes so please ensure that you have the correct room measurements. We provide measurements for our products where possible.
4. Please consider whether there is adequate access to your property and through your property for the item being delivered. A re-stocking charge of 25% of the item’s value will apply where adequate access is not available when goods are delivered and a credit note will then be issued for the outstanding value.
Payment
All balances are due 5 working days prior to delivery. We do not accept cash on delivery. Payments made by cheque will require 10 working days clearance before delivery. We can accept payments made over the phone by credit or debit cards.
Returns
We do not offer refunds or exchanges on furniture unless the product is deemed faulty or damaged. Once your order has been placed and the item specifically reserved by you with payment of a deposit, the order cannot be cancelled and deposits or part-payments made are non-refundable.
For products which are faulty or damaged, please notify us as soon as possible following delivery and no later than 3 days after the fault or damage has been identified by you. Our sales team will discuss with you the most appropriate means of redress in the circumstances. Each case will be dealt with on an individual basis. *NOTE: Unfortunately for hygiene reasons mattresses, pillows and mattresses toppers cannot be returned if removed from their original packaging. Unless faulty, we cannot accept returns on custom furniture orders.
Delivery
A delivery date will be confirmed once the final payment has been received. If the item is not in stock on the date of purchase we will provide you with an approximate lead time for the arrival of your order to our warehouse. Once the goods arrive at our warehouse you will receive notification and upon payment of any outstanding balance a delivery date will be scheduled for you. We are dependent on the advice of our suppliers when quoting lead times to you but where there is any undue delay in receiving your order, your sales advisor will advise you of this. Please note a specific time cannot be provided for deliveries, however, on the day prior to your scheduled delivery, our driver will contact you with a two hours expected delivery window.
Please note the following:
a) If our driver cannot make contact with you on the date of the delivery on the number provided to us or fails to gain access to your delivery address on the date of delivery then your delivery will be re-scheduled for the next available day. A re-delivery charge of €50 will apply which must be paid before your re-scheduled delivery.
b) Our delivery team will deliver to the door of your premises. If requested, our delivery team will place items inside your premises. If our delivery team feel that there is an access issue, a waiver will need to be signed by the customer before the delivery team can proceed. Please note we do not accept responsibility for any damage whatsoever caused to your premises or possessions within. On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared.
c) You will not be liable for any damage to goods existing at the time of delivery, therefore, to make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed. Goods must be accepted by and signed for by an adult over the age of 18 years. We will endeavour to repair or replace a damaged item within 7- 14 days for stock items. For non-stock items, a longer lead time will apply.
We make every effort to deliver goods within estimated time scales. Delays can occasionally occur due to unforeseen factors of which you will be advised. We shall not be held liable for any delay or failure to deliver the products within any time scales provided.
A delivery cannot be cancelled on the day of delivery as our delivery trucks are loaded the evening before the scheduled delivery. You must advise us of any cancellation at least 5 working days prior to the scheduled delivery date. A cancellation of the delivery date outside this time period will lead to a re-delivery charge.
At the time of order placement, it is the responsibility of you (the buyer) to advise us of any access difficulties that may arise when delivering to your property. Examples include but are not limited to notifying us of narrow walkways, parking restrictions, narrow doors or hallways. The pathway from point of delivery vehicle parking to the room the product is being placed in must be clear of all and any slip, trip and fall hazards. Where we cannot complete the delivery due to issues arising a second delivery fee will be charged.
Assembly and Removal Service
As part of our assembly and removal service, we take away all unwanted packaging belonging to the item for recycling. If you have purchased a new mattress for delivery, our delivery team can remove your old mattress, divan or bed frame for recycling for an additional charge. Please contact your sales advisor for further information on our charges and conditions for removal of old items. Should you require your old furniture to be removed, other than the aforementioned items, please advise your sales advisor prior to delivery and you will be informed of our charges. All removal charges must be paid for in advance of delivery. Once delivery and/or assembly has been completed you should inspect goods to ensure your complete satisfaction. Upon completion of the delivery, you will be asked to sign a delivery docket confirming receipt of goods.
Storage
We will store your goods for up to 28 days if requested provided full payment is made at point of sale. All clearance and display items must be collected within 7 working days. On the expiry of these dates please note a weekly storage charge of 5% of the value of your order will apply.
Online Terms and Conditions
Online Returns
Placing your Order Online
Select the product(s) you wish to purchase by clicking Add to Basket.
You can view the products selected by going to View Basket. Once you are satisfied that the content of your shopping Basket is complete then Proceed to Check Out. You will be asked to complete your name and delivery address details. Then click on Place Order to process your payment details. Once your order has been completed you will then receive an Order Reference Number and an automated email will be sent to you containing all the relevant order details and recognising receipt of your payment.
Any errors or mistakes made by you in the provision of the delivery address at Check Out stage can be corrected at any stage either by emailing or calling one of our sales advisors. One of our sales team will contact you directly to confirm your correct order details and the delivery date for the item purchased.
If for any reason there is a problem with your order, we will contact you as soon as possible by email or telephone to inform you of the issue prior to proceeding with the order process.
Online Returns Policy
If for whatever reason you change your mind or you are unhappy with your purchase made on-line, you have the right to cancel your order within 14 calendar days of the delivery of the product.
Please note this is subject to the cost of returning the item and certain product exclusions apply as detailed below.
This cancellation period will expire after 14 days of the delivery date.
Please note that you must inform us of your decision to cancel your order either by phone or by email to by providing us with a clear request to return goods.
To meet the cancellation deadline, it is sufficient for you to send your request for a cancellation prior to the expiry of the 14 day period in the following format.
*NOTE: Unfortunately for hygiene reasons mattresses, pillows and mattresses toppers cannot be returned if removed from their original packaging. Unless faulty, we cannot accept returns on custom furniture orders.
Cost of Returns
If you choose to return a product, you will be responsible for the costs of returning the product(s) to one of our nearest stores (see Store Finder) or alternatively, we can arrange for the product(s) to be collected if you contact us directly.
In this case, please note that a collection fee of approximately €50 will apply if the item is to be collected from a location within a 20 mile radius of one of our stores.
A collection fee of approximately €120 will apply if the collection point is outside a 20 mile radius of one of our stores.
Please note that products must be returned in as new condition in the original packaging.
You will be liable for any diminished value of the goods resulting from the handling of the goods by you beyond that necessary to establish their nature, characteristics and functioning.
Products excluded from Online Returns
Please note that returns are not permitted in relation to the following products (unless the item is damaged or faulty) –
• Mattresses and bedding products cannot be exchanged or refunded for hygiene purposes unless the product remains unused and unsealed in its original packaging;
• Special or customised product orders made on the specifications of the customer;
• Products which a customer has chosen to have assembled on delivery
Please note that the above provisions are in compliance with the provisions of the European Union (Consumer Information, Cancellation and other Rights) Regulations 2013 and as such your statutory rights are not affected.
Faulty or damaged goods:
Any faulty or damaged product should be notified to us as soon as possible following delivery and no later than 3 days after the fault or damage has been identified by you.
Please notify us by either email or by contacting a member of our sales team directly in-store. If a product is faulty we ask that you do not use the product for your own safety. We may request to inspect the goods to confirm the fault or request you to carry out a telephone diagnostic to identify the problem.
If you are reporting a faulty or damaged product by email, please include photos of the damaged or faulty product. We reserve the right to carry out a further inspection of the product, if deemed necessary.
You will not be liable for any damage to goods existing at the time of delivery therefore to make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed.
Goods must be accepted by and signed for by an adult over the age of 18 years. We will endeavour to repair or replace a damaged item as soon as possible but we cannot guarantee the same day delivery. Once reported to us, if the product is faulty or damaged, our sales teams will discuss with you the most appropriate means of redress in the circumstances.
Each case will be dealt with on an individual basis. Please note that a full refund will not be available where the damage to the product is minor in nature and you ought reasonably to have been aware of the damage on inspection of the product either at the time of delivery or shortly thereafter.
From time to time, a product specification from the manufacture may change, in which case in the event of replacement we will do our best to offer you a substitute product of similar or better quality then the faulty item being returned.
We have designed our website to ensure that your online shopping experience is both easy to navigate and user friendly.
Terms and Conditions
Check Your Order
It is important that you take a few moments to check your order, paying particular attention to the following details.
1. Your full contact details, delivery address and any special instructions have been noted correctly.
2. If you have requested an additional service, e.g. removal of old furniture and it is not on your sales order, please contact your sales advisor to have it added.
3. Ensure the item will fit into your room. It can be easy to misjudge sizes so please ensure that you have the correct room measurements. We provide measurements for our products where possible.
4. Please consider whether there is adequate access to your property and through your property for the item being delivered. A re-stocking charge of 25% of the item’s value will apply where adequate access is not available when goods are delivered and a credit note will then be issued for the outstanding value.
Payment
All balances are due 5 working days prior to delivery. We do not accept cash on delivery. Payments made by cheque will require 10 working days clearance before delivery. We can accept payments made over the phone by credit or debit cards.
Returns
We do not offer refunds or exchanges on furniture unless the product is deemed faulty or damaged. Once your order has been placed and the item specifically reserved by you with payment of a deposit, the order cannot be cancelled and deposits or part-payments made are non-refundable.
For products which are faulty or damaged, please notify us as soon as possible following delivery and no later than 3 days after the fault or damage has been identified by you. Our sales team will discuss with you the most appropriate means of redress in the circumstances. Each case will be dealt with on an individual basis. *NOTE: Unfortunately for hygiene reasons mattresses, pillows and mattresses toppers cannot be returned if removed from their original packaging. Unless faulty, we cannot accept returns on custom furniture orders.
Delivery
A delivery date will be confirmed once the final payment has been received. If the item is not in stock on the date of purchase we will provide you with an approximate lead time for the arrival of your order to our warehouse. Once the goods arrive at our warehouse you will receive notification and upon payment of any outstanding balance a delivery date will be scheduled for you. We are dependent on the advice of our suppliers when quoting lead times to you but where there is any undue delay in receiving your order, your sales advisor will advise you of this. Please note a specific time cannot be provided for deliveries, however, on the day prior to your scheduled delivery, our driver will contact you with a two hours expected delivery window.
Please note the following:
a) If our driver cannot make contact with you on the date of the delivery on the number provided to us or fails to gain access to your delivery address on the date of delivery then your delivery will be re-scheduled for the next available day. A re-delivery charge of €50 will apply which must be paid before your re-scheduled delivery.
b) Our delivery team will deliver to the door of your premises. If requested, our delivery team will place items inside your premises. If our delivery team feel that there is an access issue, a waiver will need to be signed by the customer before the delivery team can proceed. Please note we do not accept responsibility for any damage whatsoever caused to your premises or possessions within. On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared.
c) You will not be liable for any damage to goods existing at the time of delivery, therefore, to make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed. Goods must be accepted by and signed for by an adult over the age of 18 years. We will endeavour to repair or replace a damaged item within 7- 14 days for stock items. For non-stock items, a longer lead time will apply.
We make every effort to deliver goods within estimated time scales. Delays can occasionally occur due to unforeseen factors of which you will be advised. We shall not be held liable for any delay or failure to deliver the products within any time scales provided.
A delivery cannot be cancelled on the day of delivery as our delivery trucks are loaded the evening before the scheduled delivery. You must advise us of any cancellation at least 5 working days prior to the scheduled delivery date. A cancellation of the delivery date outside this time period will lead to a re-delivery charge.
At the time of order placement, it is the responsibility of you (the buyer) to advise us of any access difficulties that may arise when delivering to your property. Examples include but are not limited to notifying us of narrow walkways, parking restrictions, narrow doors or hallways. The pathway from point of delivery vehicle parking to the room the product is being placed in must be clear of all and any slip, trip and fall hazards. Where we cannot complete the delivery due to issues arising a second delivery fee will be charged.
Assembly and Removal Service
As part of our assembly and removal service, we take away all unwanted packaging belonging to the item for recycling. If you have purchased a new mattress for delivery, our delivery team can remove your old mattress, divan or bed frame for recycling for an additional charge. Please contact your sales advisor for further information on our charges and conditions for removal of old items. Should you require your old furniture to be removed, other than the aforementioned items, please advise your sales advisor prior to delivery and you will be informed of our charges. All removal charges must be paid for in advance of delivery. Once delivery and/or assembly has been completed you should inspect goods to ensure your complete satisfaction. Upon completion of the delivery, you will be asked to sign a delivery docket confirming receipt of goods.
Storage
We will store your goods for up to 28 days if requested provided full payment is made at point of sale. All clearance and display items must be collected within 7 working days. On the expiry of these dates please note a weekly storage charge of 5% of the value of your order will apply.
Online Terms and Conditions
Online Returns
Placing your Order Online
Select the product(s) you wish to purchase by clicking Add to Basket.
You can view the products selected by going to View Basket. Once you are satisfied that the content of your shopping Basket is complete then Proceed to Check Out. You will be asked to complete your name and delivery address details. Then click on Place Order to process your payment details. Once your order has been completed you will then receive an Order Reference Number and an automated email will be sent to you containing all the relevant order details and recognising receipt of your payment.
Any errors or mistakes made by you in the provision of the delivery address at Check Out stage can be corrected at any stage either by emailing or calling one of our sales advisors. One of our sales team will contact you directly to confirm your correct order details and the delivery date for the item purchased.
If for any reason there is a problem with your order, we will contact you as soon as possible by email or telephone to inform you of the issue prior to proceeding with the order process.
Online Returns Policy
If for whatever reason you change your mind or you are unhappy with your purchase made on-line, you have the right to cancel your order within 14 calendar days of the delivery of the product.
Please note this is subject to the cost of returning the item and certain product exclusions apply as detailed below.
This cancellation period will expire after 14 days of the delivery date.
Please note that you must inform us of your decision to cancel your order either by phone or by email to by providing us with a clear request to return goods.
To meet the cancellation deadline, it is sufficient for you to send your request for a cancellation prior to the expiry of the 14 day period in the following format.
*NOTE: Unfortunately for hygiene reasons mattresses, pillows and mattresses toppers cannot be returned if removed from their original packaging. Unless faulty, we cannot accept returns on custom furniture orders.
Cost of Returns
If you choose to return a product, you will be responsible for the costs of returning the product(s) to one of our nearest stores (see Store Finder) or alternatively, we can arrange for the product(s) to be collected if you contact us directly.
In this case, please note that a collection fee of approximately €50 will apply if the item is to be collected from a location within a 20 mile radius of one of our stores.
A collection fee of approximately €120 will apply if the collection point is outside a 20 mile radius of one of our stores.
Please note that products must be returned in as new condition in the original packaging.
You will be liable for any diminished value of the goods resulting from the handling of the goods by you beyond that necessary to establish their nature, characteristics and functioning.
Products excluded from Online Returns
Please note that returns are not permitted in relation to the following products (unless the item is damaged or faulty) –
• Mattresses and bedding products cannot be exchanged or refunded for hygiene purposes unless the product remains unused and unsealed in its original packaging;
• Special or customised product orders made on the specifications of the customer;
• Products which a customer has chosen to have assembled on delivery
Please note that the above provisions are in compliance with the provisions of the European Union (Consumer Information, Cancellation and other Rights) Regulations 2013 and as such your statutory rights are not affected.
Faulty or damaged goods:
Any faulty or damaged product should be notified to us as soon as possible following delivery and no later than 3 days after the fault or damage has been identified by you.
Please notify us by either email or by contacting a member of our sales team directly in-store. If a product is faulty we ask that you do not use the product for your own safety. We may request to inspect the goods to confirm the fault or request you to carry out a telephone diagnostic to identify the problem.
If you are reporting a faulty or damaged product by email, please include photos of the damaged or faulty product. We reserve the right to carry out a further inspection of the product, if deemed necessary.
You will not be liable for any damage to goods existing at the time of delivery therefore to make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed.
Goods must be accepted by and signed for by an adult over the age of 18 years. We will endeavour to repair or replace a damaged item as soon as possible but we cannot guarantee the same day delivery. Once reported to us, if the product is faulty or damaged, our sales teams will discuss with you the most appropriate means of redress in the circumstances.
Each case will be dealt with on an individual basis. Please note that a full refund will not be available where the damage to the product is minor in nature and you ought reasonably to have been aware of the damage on inspection of the product either at the time of delivery or shortly thereafter.
From time to time, a product specification from the manufacture may change, in which case in the event of replacement we will do our best to offer you a substitute product of similar or better quality then the faulty item being returned.