Nationwide Delivery
Our team will deliver your order, assemble it and then recycle any excess packaging from your home.We also offer a removal service for your old furniture, please contact us for further information on our charges. Our aim is to leave the product in your home just as you’ve seen it in our showroom.
Online Delivery Charges - €29 within 20 miles radius of our Cashel Warehouse, Cahir Road, €49 within 40 miles and €69 within 60 mile radius of our Cashel warehouse.
Delivery
Our delivery service operates Monday to Friday (excluding Bank holidays) between the hours of 9am to 6 pm only. At the time of purchase, you will be given an approximate delivery date for your order (please note that specific times cannot be provided for deliveries). This applies to all products in stock at the time of purchase. If the item is not in stock on the date of purchase we will provide you with a lead time for the arrival of your order to our warehouse and we will contact you with a delivery date when your order arrives into our warehouse.
We are dependent on the advice of our suppliers when quoting lead times to you but where there is any undue delay in receiving your order, your sales advisor will advise you of this. Once a delivery date has been scheduled you will receive a call from us at least 1-2 working days in advance to confirm the details and you will receive an estimated time slot for delivery
We make every effort to deliver goods within an estimated period of 30 days; however, delays can occasionally occur due to unforeseen factors of which you will be advised.
We shall not be held liable for any delay or failure to deliver the products within estimated time scales provided.
Please note that a delivery cannot be cancelled on the day of delivery as our deliveries are prepared the evening before a scheduled delivery.You must advise us of any cancellation at least 2 working days prior to the scheduled delivery date. A cancellation outside this time period will lead to a re-delivery charge of €50 which must be paid before your re-scheduled delivery.
On the date of your delivery
Please note the following in relation to the date of your delivery. If you agree to avail of our furniture assembly service and our staff place items inside your premises, please note we do not accept responsibility for any damage whatsoever caused to your premises or possessions within. On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into.
Please make sure that the area you want the furniture placed is cleared. A re-stocking charge of 25% of the item’s value will apply where adequate access is not available when goods are delivered and a credit note will then be issued for the outstanding value.
If our driver cannot contact you on the number provided by you or fails to gain access to your delivery address on the day then your delivery will be rescheduled for the next available day.
A re-delivery charge of €50 will apply which must be paid before your re-scheduled delivery.
You will not be liable for any damage to goods existing at the time of delivery. Therefore to make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed. Goods must be accepted by and signed for by an adult over the age of 18 years. We will endeavor to repair or replace the damaged item as soon as possible but we cannot guarantee the same day delivery.
Furniture Assembly & Removal Service
As part of our assembly and removal service, we take away all unwanted packaging belonging to the item for recycling. If you have purchased a new mattress for delivery, our delivery team can remove your old mattress, divan or bed frame for recycling for an additional charge.
Please note: if you would like to have an old bed frame removed we would ask that it has been disassembled before our team arrive. Please contact your sales advisor for further information on our charges. Should you require your old furniture to be removed, other than the aforementioned items, please contact your sales advisor or email us for our charges. All removal and disassembly charges must be paid for in advance of delivery. There is a seperate €25 charge for bed assembly. Please contact our sales advisors to book that service if required
Storage
We will store your goods for up to 28 days provided this is specifically requested and agreed to by a sales manager and full payment is made at the point of sale. All clearance and display items must be collected within 7 working days. On the expiry of these dates please note a weekly storage charge of 5% of the value of your order will apply.
Returns & Replacements Special Orders
Made to order goods and goods specially ordered for you must be cancelled within 3 days of placing an order as after this 3 day period these items may have commenced production with the manufacturer or have been ordered. These items are clearly marked special order on the product page. Special order goods cannot be returned.
How do I return an order that has been delivered?
All returned goods should be in an unused condition and in their original packaging. Please note a restocking charge of 25% of the value of the returned item(s) will be applied to cover any costs incurred by Minogue furniture including collection, inspection and repackaging of goods. Special order goods cannot be returned. Please note that mattresses, divans, cannot be returned for hygiene reasons.
What do I do if I received a faulty item or there are any other issues with my order?
If you think an item you received may be faulty, please email us immediately with details of the fault. Our dedicated customer service team will contact you promptly to discuss a resolution to your issue. For products which are faulty or damaged, please notify us as soon as possible following delivery and no later than 3 days after delivery to your home. Our sales team will discuss with you the most appropriate means of redress in the circumstances. Each case will be dealt with on an individual basis. *NOTE: Unfortunately for hygiene reasons mattresses, and mattresses toppers cannot be returned if removed from their original packaging. Unless faulty, we cannot accept returns on custom furniture orders.
Online Delivery Charges - €29 within 20 miles radius of our Cashel Warehouse, Cahir Road, €49 within 40 miles and €69 within 60 mile radius of our Cashel warehouse.
Delivery
Our delivery service operates Monday to Friday (excluding Bank holidays) between the hours of 9am to 6 pm only. At the time of purchase, you will be given an approximate delivery date for your order (please note that specific times cannot be provided for deliveries). This applies to all products in stock at the time of purchase. If the item is not in stock on the date of purchase we will provide you with a lead time for the arrival of your order to our warehouse and we will contact you with a delivery date when your order arrives into our warehouse.
We are dependent on the advice of our suppliers when quoting lead times to you but where there is any undue delay in receiving your order, your sales advisor will advise you of this. Once a delivery date has been scheduled you will receive a call from us at least 1-2 working days in advance to confirm the details and you will receive an estimated time slot for delivery
We make every effort to deliver goods within an estimated period of 30 days; however, delays can occasionally occur due to unforeseen factors of which you will be advised.
We shall not be held liable for any delay or failure to deliver the products within estimated time scales provided.
Please note that a delivery cannot be cancelled on the day of delivery as our deliveries are prepared the evening before a scheduled delivery.You must advise us of any cancellation at least 2 working days prior to the scheduled delivery date. A cancellation outside this time period will lead to a re-delivery charge of €50 which must be paid before your re-scheduled delivery.
On the date of your delivery
Please note the following in relation to the date of your delivery. If you agree to avail of our furniture assembly service and our staff place items inside your premises, please note we do not accept responsibility for any damage whatsoever caused to your premises or possessions within. On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into.
Please make sure that the area you want the furniture placed is cleared. A re-stocking charge of 25% of the item’s value will apply where adequate access is not available when goods are delivered and a credit note will then be issued for the outstanding value.
If our driver cannot contact you on the number provided by you or fails to gain access to your delivery address on the day then your delivery will be rescheduled for the next available day.
A re-delivery charge of €50 will apply which must be paid before your re-scheduled delivery.
You will not be liable for any damage to goods existing at the time of delivery. Therefore to make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed. Goods must be accepted by and signed for by an adult over the age of 18 years. We will endeavor to repair or replace the damaged item as soon as possible but we cannot guarantee the same day delivery.
Furniture Assembly & Removal Service
As part of our assembly and removal service, we take away all unwanted packaging belonging to the item for recycling. If you have purchased a new mattress for delivery, our delivery team can remove your old mattress, divan or bed frame for recycling for an additional charge.
Please note: if you would like to have an old bed frame removed we would ask that it has been disassembled before our team arrive. Please contact your sales advisor for further information on our charges. Should you require your old furniture to be removed, other than the aforementioned items, please contact your sales advisor or email us for our charges. All removal and disassembly charges must be paid for in advance of delivery. There is a seperate €25 charge for bed assembly. Please contact our sales advisors to book that service if required
Storage
We will store your goods for up to 28 days provided this is specifically requested and agreed to by a sales manager and full payment is made at the point of sale. All clearance and display items must be collected within 7 working days. On the expiry of these dates please note a weekly storage charge of 5% of the value of your order will apply.
Returns & Replacements Special Orders
Made to order goods and goods specially ordered for you must be cancelled within 3 days of placing an order as after this 3 day period these items may have commenced production with the manufacturer or have been ordered. These items are clearly marked special order on the product page. Special order goods cannot be returned.
How do I return an order that has been delivered?
All returned goods should be in an unused condition and in their original packaging. Please note a restocking charge of 25% of the value of the returned item(s) will be applied to cover any costs incurred by Minogue furniture including collection, inspection and repackaging of goods. Special order goods cannot be returned. Please note that mattresses, divans, cannot be returned for hygiene reasons.
What do I do if I received a faulty item or there are any other issues with my order?
If you think an item you received may be faulty, please email us immediately with details of the fault. Our dedicated customer service team will contact you promptly to discuss a resolution to your issue. For products which are faulty or damaged, please notify us as soon as possible following delivery and no later than 3 days after delivery to your home. Our sales team will discuss with you the most appropriate means of redress in the circumstances. Each case will be dealt with on an individual basis. *NOTE: Unfortunately for hygiene reasons mattresses, and mattresses toppers cannot be returned if removed from their original packaging. Unless faulty, we cannot accept returns on custom furniture orders.